Independence
We accept no reseller commissions, referral fees, or vendor incentives of any kind. Every tool recommendation is conflict-free, and we disclose it in writing if a conflict could even appear to exist.
Ethics and Code of Conduct
The rules we work under.
A firm that installs governance should be able to show its own. This code applies to everyone who works on a Next Level Agency engagement, including the specialist network.
Confidentiality
Client information is used solely for the engagement. Published case studies follow written portfolio permissions or anonymize to sector level. We never use one client's data, prompts, or processes to benefit another.
Honest claims
We prepare clients for audits and certifications; we do not issue them, and we say so plainly. We do not sign our name to metrics we did not measure.
Responsible AI
Every system we deploy has a named human owner, an audit trail, and an off switch. We do not build systems that make consequential decisions about people without human review, and we decline work designed to deceive end users.
Privacy
We design to Canadian privacy law, including PIPEDA and Alberta's PIPA, as a floor rather than a ceiling. Data minimization is our default: systems collect what they need and nothing else.
How to raise a concern
Anyone, client or collaborator, can raise an ethics concern directly with the firm's principal at info@nextlevelagency.ca. Concerns are acknowledged within two business days.